Customer Q&A

We want you to get the most out of your Strong Bands – and keep them in top shape for years to come!

For safe, long‑lasting use:

• soft or smooth surfaces such as carpet, gym flooring, exercise mats, indoor household flooring, or grass.
• in your hands, or with gloves or smooth, rounded handles for comfort and to avoid wear.
  

Look after them, and they’ll look after you! 💪

We want your Strong Bands to be your workout buddies for years, so here’s what not to do. The following can cause damage and will void your warranty:

• Over‑stretching beyond 2.5× their original length.
• Using bands on rough or sharp surfaces like concrete or gravel.
• Skipping regular cleaning – aim for at least once a month. AT LEAST 👀
• Sunbathing your bands 🌞 (leaving them in direct sunlight when not in use).
  
  Temperature extremes for storage:
• Too cold: below 10 °C
• Too hot: above 30 °C
  
  Best storage temp: between 15 °C and 25 °C
  
  Follow the care guidelines, and your bands will keep showing up for you 💪

Safety first – if your band shows any of these warning signs, stop using it straight away:

• Deep cracks that go beyond the surface layer.
• Tears or cuts all the way through the material.
• Cracks that get bigger with use.
• Cracks at fold points or other high‑tension areas.
• Multiple cracks in the same spot, making a weak zone.
• Any crack that causes the band to visibly separate when stretched.

These issues mean your band’s structure is compromised and could snap unexpectedly — and we don’t want that anywhere near your workout.

💌 If you spot any of these within 12 months of normal home use, email us at hello@thestrongband.com with a photo, and we’ll replace your Strong Band for free.

A few small marks are completely normal and don’t affect how your bands work or how safe they are.

You might notice:

• Light surface scratches or tiny scuffs.
• Slight discoloration or faint lines.
• Minor marks that don’t go deep into the material.
• Superficial blemishes that don’t change elasticity or strength.
  
  These are purely cosmetic and won’t get worse with normal use. Think of them like the little freckles on skin – part of the band’s character, and nothing to worry about.

Aim to clean your Strong Bands weekly if you use them daily – or more often if you use them outdoors.

To clean, wipe with a clean, soft damp cloth and mild soapy water, then rinse of any excess soap and air‑dry out of direct sunlight. Avoid harsh chemicals, as they can damage the latex.